Tideline Technologies LLC ("Tideline," "we," "our," or "us") operates Tideline PAY and Tideline Marinas. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services, visit our website, or receive messages from us on behalf of our business customers.
By using our services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
1. Who We Are and What We Do
Tideline Technologies LLC provides two products:
- Tideline PAY — a transactional SMS service that allows service businesses to send secure payment links to their customers via text message, powered by Stripe.
- Tideline Marinas — a customer care and operational messaging service for marinas and boatyards, including after-hours intake, service request handling, scheduling updates, FAQ responses, and operational notifications.
Our messaging services are transactional and operational in nature. We do not send promotional marketing messages.
2. Information We Collect
From Business Customers
- Business name, address, and contact information
- Email address and phone number
- Stripe account identifiers and OAuth access tokens (for Tideline PAY)
- Payment status metadata — we do not collect or store card numbers or banking details
- Operational information provided during onboarding
From End Users
- Phone numbers (to deliver messages)
- Message content and metadata (timestamps, delivery status, message text)
- Call recordings or transcripts, where applicable and disclosed to the end user
- Payment status metadata — we do not store card details or banking information
Automatically Collected
- Website usage data (pages visited, browser type, IP address, referral source) via standard server logs
- Message delivery and engagement metadata provided by our messaging infrastructure
3. How We Use Your Information
- To provide and operate the Tideline PAY and Tideline Marinas services
- To send transactional and operational SMS messages on behalf of our business customers
- To process payments and manage subscriptions
- To configure, support, and improve our services
- To maintain records for compliance and audit purposes
- To detect and prevent fraud or unauthorized use
4. Information We Share
We do not sell your personal information to third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Mobile opt-in data and consent records are never sold, rented, or shared with any third party for marketing purposes.
Service Providers
- Twilio Inc. — our SMS and voice messaging infrastructure provider.
- Stripe Inc. — our payment processing infrastructure.
- Hosting and infrastructure providers — we use third-party hosting services to operate our platform.
- Google LLC — we use Google Workspace for internal operations and Google Sheets for certain data management functions.
Legal Requirements
We may disclose information if required to do so by law, court order, or governmental authority.
5. SMS Messaging and Mobile Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.
- Message frequency varies depending on the service. For Tideline PAY, end users receive one SMS per transaction.
- Message and data rates may apply based on your mobile carrier plan.
- To opt out, reply STOP to any message. To get help, reply HELP. To re-subscribe, reply START.
- Mobile phone numbers and consent data are never used for marketing purposes and are never shared with or sold to any third party for marketing use.
6. Data Retention
We retain business customer account information for the duration of the business relationship and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. If you would like to request deletion of your data, contact us at jack@tidelinetech.com.
7. Security
We take reasonable technical and organizational measures to protect the information we hold, including use of encrypted connections (HTTPS/TLS), access controls, and reliance on security-certified third-party infrastructure providers. However, no system is completely secure.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information. To exercise any of these rights, please contact us at jack@tidelinetech.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
Tideline Technologies LLC
Email: jack@tidelinetech.com
Website: tidelinetech.com